GENERAL TERMS

The terms and conditions listed below govern the use of our online store www.gemalia.es provided by Gemalia Cuentas y Fornituras S.L. Our VAT number is B95486452 and we are registered in Bilbao (Vizcaya) Tomo 4853, Libro 0, Folio 169, Hoja BI-49966, Inscripción 1. The contact e-mail is info@gemalia.es

To ensure in full the rights of consumers and users of our site www.gemalia.es these General Conditions are established in accordance with the provisions of the Spanish law (Royal Decree 1133/1997 of July 2011). Any disputes relating to a contract under these terms and conditions shall be subject to the jurisdiction of the courts of Spain.

The present document contains Conditions regulating the use of this website, and the contract binding both parties. These Conditions establish the rights and obligations of the user and GEMALIA regarding the products/services we offer on our website. Please read the present Conditions carefully before completing your order. The formalization of an order indicates your agreement to all the terms and conditions specified on our web site. Gemalia reserves the right to change the General Sales conditions at any time and without prior notice.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

REGISTRATION AND ACCOUNTS

This is a wholesale-only site.

You may register for a free account by completing and submitting the account registration form on our website and you will receive a user ID and password. You must keep your password confidential not allowing any other person to use your account to access the website.

You may cancel your account on our website using your account control panel.

RESPONSIBILITIES

Due to the open nature of this website, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this web site.

Characteristics such as changes in colour will not be considered defects. Indeed, they should be expected and appreciated. We carefully select our products, although their natural characteristics are unavoidable, and should be accepted as part of the product’s individual appearance.

Gemalia cannot be held responsible for non-compliance with the contract undertaken in the event of stock shortage, non-availability of the product, disturbance with the transport services or force majeure.

All product orders are subject to their availability. Should there be unavailability of stock, we reserve the right to provide information on possible quality substitutions which you may order. If you do not choose to order these substitution products, we will refund the amount paid by yourself.

ENGRAVING SERVICE

Gemalia provides an engraving service according to the customer’s artwork, examples or other instructions. The customer warrants that the production of the goods according to his instructions do not infringe any intellectual property rights of third parties.

Every piece is engraved in our studio using the latest laser technology. The outcome might vary slightly from one piece to another due to minor irregularities on the pieces.

Click here for more detailed information about our engraving service.

PRICE AND TAXES

The minimum purchase required is 100€ VAT and shipping costs excluded.

All prices quoted on this website are VAT EXCLUDED bulk prices. Taxes will be applied during the check out process. 21% taxes are compulsory except in the following cases:

  • When the billing address is not in a EU country.
  • When the billing address is in a EU country and the business is registered with a valid intra-communitarian VAT number.

Prices are available in both Euros and US Dollars

PURCHASE

DISCOUNT

200 €

5% OFF

400 €

10% OFF

600 €

20% OFF

2.500 €

25% OFF

PAYMENT CONDITIONS

Full payment of the order is required before delivery.

We strive to make things easy for you, so we offer a variety of payment methods:

BANK TRANSFER

We recommend our clients to send us a bank slip or proof of payment. Any commission or charges remain at customers expenses.

  • BANK ACCOUNT IN EUROS: BANK ACCOUNT IN US DOLLARS
    BANK NAME: CAIXABANK BANK NAME: HANDELSBANK
    ACCOUNT NAME: GEMALIA CUENTAS Y FORNITURAS, S.L. ACCOUNT NAME: GEMALIA CUENTAS Y FORNITURAS, S.L.
    CURRENCY: EUROS CURRENCY: AMERICAN DOLLAR
    ACCOUNT NUMBER: 2100 3885 1502 00059686 ACCOUNT NUMBER: DE84 7001 1110 6052 9689 82
    IBAN: ES69 2100 3885 1502 0005 9686 IBAN: DE84 7001 1110 6052 9689 82
    BIC (SWIFT CODE): CAIXESBBXXX

    BIC (SWIFT CODE): DEKTDE7GXXX

CREDIT CARD

Pay in a secure and easy way with your Visa, Euro6000 or Master Card. There is no surcharge for using your credit card to make purchases. The authentication system provides a high degree of security for your purchases through the internet verifying the identity of the cardholder before approving the purchase.

PAYPAL

PayPal payments are subject to a charge of 2% over the total invoice.

When choosing PAYPAL as payment method you will be redirected to the PayPal site. Otherwise, you can visit www.paypal.com and forward your payment to our account gemalia@gemalia.es

PayPal provides you with the highest level of flexibility and security. You only have to open your account, register your credit or debit card and stay safe while shopping on the Internet.

CASH ON DELIVERY

This payment method is only available in Spain and Portugal. The payment is done at the time of actual delivery and it is subject to a charge of 2%

DELIVERY

Gemalia ships worldwide. Please contact us at info@gemalia.es in case your destination is not listed below, or prepare your online cart in order to get an automatic quotation.

DESTINATION

SHIPPING COST (EUROS)

CARRIER

0-2 Kg 2-4 Kg 4-6 Kg 6-8 Kg 8-10Kg
SPAIN 7 NACEX
CANARY ISLANDS AND BALEARICS 19 CORREOS
Portugal, France, Germany, UK, the Netherlands, Ireland, Italy, Belgium, Denmark, Finland, Sweden, Luxembourg, Monaco, Austria. 9,5 14 17 20 24 UPS
Greece, Poland, Czech Republic, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania. 12,5 17 20 23 27 UPS
Norway, Swiss 29 39 49 54 59 UPS
ARGENTINA 42 57 71 82 92 UPS
AUSTRALIA 45 64 77 87 97 UPS
BRASIL 42 57 71 82 92 UPS
CANADA 55 82 100 111 124 UPS
COSTA RICA 42 57 71 82 92 UPS
REP. DOMINICANA 42 57 71 82 92 UPS
EEUU 34 52 64 71 79 UPS
HONG KONG 42 57 71 82 92 UPS
ISLANDIA 45 64 77 87 99 UPS
ISRAEL 42 57 71 82 92 UPS
JAPON 45 64 77 87 97 UPS
MEJICO 42 57 71 82 92 UPS
QATAR 45 64 77 87 97 UPS
RUSIA* 51 67 84 99 115 UPS
TAIWAN 42 57 71 82 92 UPS
Other destinations Please prepare your online cart in order to get an automatic quotation. UPS

*Please contact us for more detailed information and specific conditions on deliveries to Russia.

Customer remains responsible for all import taxes and duties if any.

Delivery time usually takes around 2-5 working days, depending on the destination. Unless otherwise noted, orders confirmed and paid before 12pm usually ship out the same day. A delay could happen due to the following reasons: product personalization, special articles, unforeseen circumstances, availability.

To ensure a safe delivery we recommend purchasing an insurance thar covers the full value of your goods. Without this insurance Gemalia could not take responsibility if your parcel was lost or stolen. Please, request this service when placing your order.

Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Upon receipt the shipment must be checked for accuracy and completeness.
We do not ship to PO Box addresses.

RETURN POLICY

The customer is entitled to return any non-convenient item. Please contact us on the (+34)94.443.83.70 or at info@gemalia.es within 14 natural days after reception of your order. Once we receive the returned item, we will register a credit to be deducted from your next order. The new order has to exceed the minimum purchase required at least on the total amount of the credit.

This credit is valid for 6 months. If you do not use your credit within this period it expires.

If your order contains damaged or faulty goods (other than the usual irregularities of a natural or handcrafted product) please contact us on the +34 94 443 83 70 or at info@gemalia.es within 14 natural days after reception of your order. The customer will be requested to provide photos clearly showing the defect. Based on these photos, Gemalia will inform at the earliest time by e-mail whether the defective product is to be repaired, replaced or refunded. Gemalia reserves the right to deny any return or reclamation and shall have no liability for damaged or faulty goods unless notification of such damage has been made within fourteen days of delivery.

Return shipping costs are at the expense of the client. Gemalia will only refund return shipping costs after the reclamation has been checked and accepted.

If the client agrees we will send the replacement item together with the next order because postage and handling are usually over the cost of the goods.

Gemalia trades natural and crafted products so pieces will not come out exactly the same and colours might vary depending on the dye lot.

Please note that actual colours may vary from pictures depending on your computer settings and the dye lot.

Outlet products are non-returnable and non-refundable.

Delivery address:

Gemalia

c/Urkiola 11 Bajo

48012 Bilbao

Spain 

CARE & CLEANING 

We recommend our customers to store the items in an airtight plastic bag when not worn. Keep them away from direct light and air. Showcases and shop windows have an adverse effect on the items. 

Silver plated components: to clean the silver plated components we recommend using a soft polishing cloth.

 Gold colour components: to keep them at their best we recommend not to clean them. 

Leather: It is recommended that you use hydrating cream (preferably perfume and colorant free) on your leather accessories every 2-3 months. Creams may alter the colour of the leather slightly. 

Swarovski crystals: please use a soft cloth to clean crystals. 

Please avoid exposing metal, leather, fabric and other materials to water.  We suggest the user to remove it before carrying out potentially damaging activities, such as playing sports. Do not expose the jewelry to abrupt changes in temperature and try to avoid contact with cosmetics and household products, as they sometimes contain certain ingredients which may alter the colour of your jewelry. 

INTELLECTUAL PROPERTY

All the materials, photos and content included on this website are owned by Gemalia or those who grant us license to use them. You may only use this material as expressly authorized by Gemalia.

PROTECTION OF PERSONAL DATA

Gemalia guarantees that your personal data will be held in strict accordance with current Spanish data protection laws. All the information submitted by our clients is treated as strictly confidential and will not be shared with any third parties under any circumstances without prior client consent. Customer information is password protected and only accessible by the appropriate department/individual for the purpose of processing your order and sending information which is relevant to our company. Please contact info@gemalia.es if you have any question about our privacy policy or if you want to access or correct your information.

CUSTOMER SERVICE

If you have any questions, concerns or comments, please contact us on the (+34)94.443.83.70 or at info@gemalia.es We are always happy to hear from you.